Key Performance Requirement (KPR) connect the two perspectives.
It is possible for two people to see the same thing, agree on what they are seeing, but have a very different understanding of what it is
process
THE LINK
RESULTS
CLEANING
PRTEATMENTS
DRYING
PAINTING
DRYING/CURING
PACKING
APPLICATION RATE
ADHESION
DRY TIME TO HANDLE
DRY TIME TO PACK
The LINKs are factors that can be quantified and controlled.
COLOR CONTROL
GLOSS
CORROSION RESISTANCE
ABRASION RESISTANCE
CHEMICAL RESISTANCE